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What are the steps to reserve a vehicle with driver on icon-drive.ch?
To book a vehicle with driver, you must create your trip by selecting your pick-up location, destination, time and preferred driver. Confirm your reservation, and your driver will travel to your departure point.
How do you choose drivers and what are their qualifications?
The drivers offered by icon-drive.ch are qualified and carefully selected. They must go through a rigorous verification process to ensure security and quality of service. You can choose your preferred driver when booking.
What are the costs and payment methods for booking a vehicle with driver?
The cost of the reservation depends on several factors, including distance, journey time and any additional services. The price is calculated and displayed transparently when booking. Accepted payment methods will be indicated in the application or on the website.
How can I cancel or modify my chauffeur-driven vehicle reservation?
To cancel or modify your reservation, you must contact us directly by email or telephone. There are usually specific deadlines for cancellations or changes, which you will need to check in the terms of service.
What is the safety and insurance policy for chauffeured trips?
icon-drive.ch implements rigorous security measures to guarantee your comfort and safety. The vehicles are insured, and the drivers are trained to the highest standards. You can find more details about the security and insurance policy in the FAQ section or the general terms of service of the site.
What happens if my driver is late?
If your driver is late, we cover the entire trip for the customer. We apologize for any inconvenience caused and are committed to providing you with quality service. You will be informed of your driver’s estimated arrival and, if necessary, we can offer alternative solutions to minimize delays. Your satisfaction is our priority, and we are constantly working to improve our service.
